Tampa, FL, United States
Date published: 25-Aug-2017
Serve as gatekeeper to the sales team and internal organization
Triage customer calls, voicemails and emails as needed
Advise customers on basic company information (requires an understanding of the business strategy and value proposition)
Facilitates customer communication initiatives with regard to key product changes, updates, and compliance
Act as first responder in the event of system interruptions
Reach out to client base regarding upcoming deadlines for compliance purposes
Proactively reach out to the client base via phone, email and other methods
Follow up with implementation and accounting teams regarding post-sales order inquiries
Work directly with accounting to resolve all payment issues
Consolidate and enter Account Manager documents and notes into Salesforce to ensure customer records are accurate and up to date
Maintain customer records in Salesforce on an ongoing basis
Collaborate with marketing department as it pertains to customer participation in PR initiatives
Contribute to ongoing team effort to accomplish group/shared goals
Manage large volume of incoming calls professionally
Excellent oral and written communication skills. Ability to communicate effectively in writing and verbally with internal and external clients/prospects.
Demonstrated skill and ability to be self-motivated, dependable, persistent, flexible and personable and to work independently
Ability to analyze for the purpose of understanding the client’s needs.
Contribute to team effort by accomplishing related results as needed
Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with Salesforce
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Working Environment/Physical Demands
General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
Periods of stress may occur.
Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
Some walking and standing relative to interaction with other personnel.