Professional Services Consultant

Tampa, FL, United States

Ref#: 606

Date published: 6-Jan-2017

Share with: Facebook LinkedIn Twitter Google Plus Viadeo

The Consultant will serve as an industry and software expert to Nextech clients and employees.  They will be responsible for providing on-site and virtual consultation, training & services to both internal and external clients on how to use and apply best practices for Nextech/MDI/Supramed software products within specialty practices.  

Essential Functions: 

·         Onsite consultation (up to 70% travel)

·         Best practice identification & training (internal and external)

·         Physician office consulting for key areas of software impact.  This includes, but not limited to, revenue cycle, marketing, scheduling and EMR workflows.

·         Project Management as needed, including creation of project artifact templates for charters, SOW, Change Requests, plans, etc., for consulting engagements.

·         Internal training re: physician practice workflows & standard operating practices as well as new customer facing employees

·         Artifact creation for implementation projects, including but not limited to: How-to’s, training agendas, discovery, etc.

·         Serve as the internal Industry Expert for Plastics & Dermatology

·         Provide on-going feedback to Product Management as the ‘Voice of the Customer’ for product enhancements/corrections

·         Ensure Nextech EMR content & PM optimal sets are optimized for effective & efficient implementations and in alignment with industry best practice

·         Operations liaison to Product Management as the “voice of the customer” for product roadmaps

·         Generate consulting leads & cultivate to closure

Minimum Requirements:

·         Bachelor Degree in related field

·         Experience as a trainer/educator

·         Minimum 7+ years of experience/exposure in ophthalmology, dermatology and/or plastic surgery

·         Ability/willingness to travel up to 70% of the time

·         Passion for teaching and keen ability to coach others, including medical practitioners/doctors & staff

·         Knowledge of plastics, dermatology, & ophthalmology industry and best practices

·         Subject matter expert in at least one EMR and Practice Management software system

·         Effective and professional communication skills, both oral and written, to complete principal duties and responsibilities

·         Energetic team player

·         Creative problem-solver

Preferred Requirements:

·         Minimum 9+ years of experience/exposure in ophthalmology, dermatology and/or plastic surgery

·         2+ years of experience as a Practice Office Manager

·         2+ years of software implementation experience

·         1+ years of implementation project management

·         Previous physician practice consulting in revenue cycle and EMR        

Working Environment: 

·         General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels. 

·         Long-distance or air travel as needed, not to exceed 70% travel


Physical Demands: 

·         Activities require sitting at office and work desks and in front of a computer monitor.

·         Some walking and standing relative to interaction with other personnel. 


Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise.  It does not alter the "at will" employment relationship between the company and the employee.